Refund policy

Return & Refund Policy

We hope you love your ZYAN products! However, if you are not completely satisfied, you can request a return within 14 days of receiving your order.

Conditions for Returns:

  • Items must be unused, in their original packaging, and in resellable condition.

  • Proof of purchase is required (order number or receipt).

Return Shipping Costs:

  • Return postage costs are the responsibility of the customer.

  • A return shipping label will be provided upon request and the shipping fee will be deducted from your refund.

Refunds:

  • Refunds will be issued to your original payment method once the returned item is received and inspected.

  • Original shipping charges (if any) are non-refundable.

Exclusions:

  • For hygiene reasons, used baby feeding products cannot be returned.

 

To initiate a return, please contact us at info@zyan-uk.com within 14 days of receipt.

 

Thank you for supporting our small business!